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Questions people ask

Short answers, each with its source.

Last reviewed October 24, 20268 sources, numbered in the textSee sources

Call (520) 795-0505

Free service. Call now and we'll connect you with a local restoration company. How it works

Questions

All questions

Who answers when I call the number on this site?

An independent local restoration company, connected through our call-tracking line. We are not that company and we do not answer the phone. We do not control their prices, licensing or response times.

Does it cost anything to call?

No. There is no charge to use this site or to call. The company that answers sets its own prices, so ask for a written estimate before agreeing to work.

Should I call a restoration company or my insurer first?

You can do both. Triple-I recommends contacting your insurer or agent right away, photographing the damage before you disturb it, and making temporary repairs to limit further harm.1

Will homeowners insurance cover monsoon flooding?

Usually not. Pima County says homeowner policies usually do not cover flooding, and a separate flood policy is the usual route.2 A new NFIP policy generally has a 30-day waiting period.3

How long before mold becomes the problem?

The EPA's guidance is to dry water-damaged areas and items within 24 to 48 hours; in most cases mold will not grow if they are dried within that window.4

Is this a restoration company?

No. This site is a free information and referral service. We do not perform work, hold a contractor license, or employ the companies that answer.

Is a monsoon roof leak always the dirtiest category of water?

No. The IICRC standards committee stated in March 2026 that top-down water, wind-driven rain and weather-related water are not automatically Category 3.5

My swamp cooler overflowed. Is that a big deal?

It depends how long it ran. A sticking float valve lets water run continuously and overflow the tray.6 Water that has soaked into ceilings or walls should be dry within 24 to 48 hours, the EPA's window for preventing mold.4

Does homeowners insurance cover a burst pipe?

Typically yes. Triple-I says burst pipes are typically covered by homeowners and renters policies.7 Your own policy wording decides, so ask your insurer.

Are you connected to Tucson Water or Pima County?

No. We are not affiliated with any utility, government office or insurance company. For a water main or meter problem, contact the utility directly: Tucson Water lists 520-791-4133 (6 a.m. to 9 p.m.) and 311 after hours for emergencies.8

How this works

What happens when you call

It is free to call, and calling commits you to nothing.

  1. A woman on the phone in her kitchen, wet towels and a bucket on the counter under a stained ceiling, a saguaro outside the window.
    1

    You call

    Tell them what happened and where. Have the address ready.

  2. 2

    We connect you

    A call network puts you through to an independent local restoration company that serves Tucson and is taking calls.

  3. A technician points to a water stain beside a ceiling vent while a homeowner listens.
    3

    They assess and quote

    If you want a visit, they look at the damage and quote their own price. Ask for it in writing.

We are a free referral service, not a contractor. The company that answers sets its own prices. How this service works

A couple sit together on their couch with coffee as a fan dries the tile floor.

Want a local company to look at it?

Free to call. An independent restoration company that serves Tucson answers, and you decide what happens next.

Call (520) 795-0505

Tucson Water Damage Advice is a free referral and information service, not a contractor. Calls are answered by independent local restoration companies through a pay-per-call network, and we may be paid when a call qualifies. We do not do the work and do not set prices or availability. How it works

Sources

Each numbered note on this page points here. We read every page on October 24, 2026. Where sources disagree we say so; where we could not find a source we left the claim out. We are not affiliated with any of these organizations.

  1. Triple-I (Insurance Information Institute), Settling insurance claims after a disaster. No date shown (page copyright 2026). www.iii.org/article/settling-insurance-claims-after-a-disaster
  2. Pima County, AZ, Storm & Flooding. No date shown. www.pima.gov/459/Storm-Flooding
  3. FEMA FloodSmart (National Flood Insurance Program), Buy a Flood Insurance Policy. No date shown. www.floodsmart.gov/get-insured/buy-a-policy
  4. U.S. EPA, A Brief Guide to Mold, Moisture and Your Home. Page updated February 18, 2026. www.epa.gov/mold/brief-guide-mold-moisture-and-your-home
  5. IICRC, ANSI/IICRC S500 Consensus Body Issues Position Statement on Category of Water Damage and Weather-Related Events (press release). March 16, 2026. iicrc.org/wp-content/uploads/2026/04/Weather-Related-Water-Damage-Position-PR_March-2026.p…
  6. University of Arizona Cooperative Extension (Water Wise), Swamp cooler maintenance. No date shown (page copyright 2026). extension.arizona.edu/programs/cochise-county-water-wise/water-saving-tips
  7. Triple-I (Insurance Information Institute), How to protect your home from water damage. No date shown (page copyright 2026). www.iii.org/article/how-to-protect-your-home-from-water-damage
  8. City of Tucson, Tucson Water, Contact Tucson Water (Emergency section). Read October 24, 2026. www.tucsonaz.gov/Departments/Water/Customer-Service/Contact-Tucson-Water
Call (520) 795-0505Free service. We'll connect you with a local restoration company. How it works